This qualification addresses work in roles that usually involve service delivery, either direct client work and/or community education or development projects.
Workers at this level operate at an advanced skill level and may also have responsibility for the supervision of other staff and volunteers.
This course is delivered with a combination of online and on campus workshops.
Workshops every month on a Wednesday, rotating campuses. 9.30-3.30
1st years-Monday and Thursday 9.30-3.30
2nd years- Tuesday and Wednesday 9.30-3.30
1st years-Friday 9.30-3.30
Qualifications and RecognitionUpon successful completion of this course students will be eligible to receive the Diploma of Community Services (ACWA Accredited).
- Family support worker
- Case coordinator
- Group facilitator / coordinator
- Case worker or manager
- Pastoral care counsellor
- Client service assessor
- Pastoral care manager
- Community services worker
- Program coordinator or manager
- Community worker
- Senior youth officer / chaplain
- Coordinator * Social welfare worker
- Coordinator family services
- Support facilitator
- Early intervention worker
- Welfare worker
Opportunities for Further Study
Bachelor of Community and Human Services, any bachelor level course in the human services field including social work and behavioural sciences.
Mandatory entry requirements
- Students must undertake and interview and sit an LLN test. Must have a clear police check and hold a Working with Children Check. Must be 18 years or over. Must have a drivers licence or able to get one before placement begins.
Recommended entry requirements
- Previous study or experience in community services
- Suitable internet connectivity
- Suitable technology e.g computer, video capabilities
Participants will need access to a computer and an Internet connection
VET Student LoansVET Student Loans are available to assist eligible students studying higher level vocational education and training (VET) qualifications to pay their tuition fees. Higher level VET qualifications are at those at a Diploma level and above. VET Student loans are capped at a maximum for each approved course of study and the amount of the loan cannot be greater than your remaining FEE-HELP balance. If eligible for a student loan, you can access up to $10150 to help cover the tuition fees for this course. For more information about VET Student Loans and eligibility requirements, please click here.
Help with Fees
Specialist Course Information
- Police check and Working with Children's Check required.
Placement is arranged by: Institute
Pathway to Industry Licence
Material and Equipment supplied by students
Student ServicesSupport is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.
Recognition of Prior LearningMany Federation Training courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.
Provide systems advocacy services
Assess co-existing needs
Develop and implement service programs
Implement community development strategies
Develop workplace communication strategies
Establish and confirm the counselling relationship
Develop, facilitate and review all aspects of case management
Confirm client developmental status
Analyse impacts of sociological factors on clients in community work and services
Manage and promote diversity
Manage legal and ethical compliance
Facilitate workplace debriefing and support processes
Implement trauma informed care
Identify and respond to children and young people at risk
Work collaboratively to maintain an environment safe for children and young people
Work with people experiencing or at risk of homelessness
Manage work health and safety
Reflect on and improve own professional practice
- Practical experiences / demonstrations
- Oral presentations
- Group projects
- Group discussions