This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services.
Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
TimesClasses run on Tuesdays, Wednesdays and Thursday between the hours of 9.00am and 4.00pm.
Learners will be provided with a 15 minute tea break and 30 minute lunch break on days of attendance.
No class attendance is required on public Holidays, weekends, or over the Victorian 2019 school holiday period.
Qualifications and RecognitionUpon successful completion of this course students will be eligible to receive the Certificate III in Tourism.
Possible job titles include;
- Adventure tourism guide
- Attendant or senior ride operator in an attraction or theme park
- Booking agent
- Cellar door salesperson and guide in a winery
- Customer service agent
- Guide and salesperson in an Indigenous cultural centre
- Inbound tour coordinator
- Marine tourism guide or dive tour operator
- Museum attendant
- Operations consultant for a tour operator
- Reservations sales agent
- Sales consultant
- Visitor information officer
Opportunities for Further Study
- SIT40116 Certificate IV Travel and Tourism (Not on offer at Federation training)
- SIT50116 Diploma of Travel and Tourism Management (Not on offer at federation training)
- SIT60116 Advanced Diploma of Travel and Tourism Management (not on offer at federation training)
Mandatory entry requirements
- For each Learner enrolling in a vocational qualification, regardless of eligible or ineligible status under the Victorian Training Guarantee, Federation Training will conduct a Pre-Training Review of current competencies (including literacy and numeracy skills) prior to commencement in training.
The Pre-Training Review will:
- identify any competencies previously acquired (Recognition of Prior Learning (RPL), Recognition of Current Competency (RCC) or Credit Transfer);
ascertain the most appropriate qualification for that Learner to enrol in, including consideration of the likely job outcomes from the development of new competencies and skills; and
- ascertain that the proposed learning strategies and materials are appropriate for that individual.
When the Pre-Training Review identifies that a Learner may not have the Foundation skills required, the Learner will be referred to an Australian Core Skills Framework (ACSF) specialist for an assessment against ACSF core skills of learning, reading, writing, oral communication and numeracy.
When a gap exists between the Learner’s assessed ACSF level and the ACSF levels required within the vocational qualification (whether in any one, or a combination, of ACSF-assessed skills), Federation Training will recommend appropriate strategies for the Learner.
Specialist Course Information
Pathway to Industry Licence
Material and Equipment supplied by students
Student ServicesSupport is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.
Recognition of Prior LearningMany Federation Training courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.
Respond to a customer in crisis
Prepare and present tour commentaries or activities
Source and use information on the tourism and travel industry
Access and interpret product information
Provide service to customers
Provide customer information and assistance
Process financial transactions
Use Social media in business
Interpret aspects of local Australian Indigenous culture
Sell tourism products and services
Provide visitor information
Operate online information systems
Participate in safe work practices
Show social and cultural sensitivity